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Refunds and returns

REFUND Policy

Australian Online Shoppers - residing in Australia (not for in-store sales)

  • 15 day money back guarantee – The item will be returned in the exact state as when purchased along with the valuation certificate and receipt within 15 days. Monies will be refunded once the jewellery item is deemed correct.
  • Unfortunately, your postage charges on returns are not refundable. Returns need to be sent by Platinum Post or qualified Courier to be covered by our Insurance.

International Online Shoppers: (not for in-store sales)

  • 21 day money back guarantee – The item will be returned in the exact state as when purchased along with the valuation certificate and receipt within 21 days. Monies will be refunded once the jewellery item is deemed correct.
  • Unfortunately, your postage charges on returns are not refundable. Returns need to be sent by Platinum Post or qualified Courier to be covered by our Insurance.